YOUR
QUESTIONS
FREQUENTLY ASKED QUESTIONS.
What animals/birds do you take?
British Wildlife.
Do you charge to look at them?
No. We would very much appreciate a voluntary donation, but there are no charges whatsoever.
I have found an injured bird/animal what do I do?
Please check out our guide on what to do here
What happens when I bring a bird/animal to you?
Please ring both gate bells and wait. Someone will come and meet you. You will get a reference number for the wildlife you have brought to us, and the number for the wildlife hospital so you can send us the location the creature was found and get updates.
Why didn’t the person at the gate take my details?
We can not have personal data kept unsecurely on pieces of paper, if you have brought in injured wildlife you will get a card with a reference number and the hospital number on it for you to WhatsApp any information you may wish to leave. You can also get updates on the creature you brought to us via this number. This means your data is kept on a secure, password protected phone and will be erased once the creature has finished treatment with us.
Why don’t you do callouts?
We do not have the staff or resources to have someone on the road all day, we staff the sanctuary from 9am to 3.30pm and run on volunteers outside these hours. We have to be on site to treat incoming wildlife, handfeed orphans around the clock and make sure the sanctuary is manned. We will provide whatever the incoming casualty needs, we do not charge and run on donations, all you need to do is to organise a lift for it!
What happens to an animal/bird after it gets better
Where possible they are released back to the wild.
Where do you release animals/birds
We try to send them back to where they came from, but sometimes it is not possible, not safe or the creature may need soft release or support. We decide on an individual basis.
Do you put animals/birds to sleep
If the creature in question is irreparable and in pain we sometimes have to have it humanely euthanised. For example, a creature with an unfixable broken-off jaw or beak, something paralysed, irreparable internal damage, brain or spinal damage, deer with open fractures would all be euthanised.
If you can’t fix a wild bird or animal, can I have it back to keep?
Usually, no. unless there are very exceptional circumstances where you can house the animal or bird appropriately such as an enclosed garden for a disabled hedgehog or a flight aviary with other birds for a pigeon.
Can I visit an animal/bird I brought in
We are sorry but we do not allow visitors on site.
What do you do with disabled animals/birds
This is decided on a case-by-case basis. For example, waterfowl with damaged wings are very happy to live here, as are a range of other birds. But if a creature is unable to eventually maintain itself to a basic level, such as preening, feeding itself, bathing and walking around then we will have to euthanise.
Are there animals/birds you do not take
Domestic and exotic species and marine mammals.
My pet is sick, will you look at it?
We are unable to look at or treat pets of any kind.
Do you take in pet animals / exotic animals
Usually no.
Do you take in cockerels
We are currently full for cockerels
How can I donate
Check out our donate page here
Can we use old duvets & bedding?
Yes for towels and fleece throws. We cannot use duvets or anything stuffed.
Can I volunteer?
We always need volunteers in our shops, please head down to one of them and ask how you can help. We are currently full for volunteer spaces at the sanctuary, the best thing to do is keep an eye out on our socials for opportunities.
Are you open to the public
No, we are no longer open to the public.
I want to speak to George, the founder.
Please send us a WhatsApp message and we will forward it on to him.
